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Got a Question? Let Us Help You Out!
Find answers to the most common questions below. If you need further assistance, our customer support team is just a click away.
Can I change or cancel to my order after I have placed it?
If you wish to change or cancel your order, please contact us via email: liiiilyyyy1111@gmail.com or jenniehhhxxx@gmail.com as soon as possible and we will do our best to help you. Unfortunately, we’re unable change/cancel an order once it has been shipped.
In which currency will my purchase be made?
We charge in the currency you have selected while shopping. Please note, all subscription orders (including add-on purchases) are charged in USD.
When will my order arrive?
We aim to ship all orders as soon as possible. The regular processing time is 10-25 business days, and the estimated delivery depends on your country and selected courier.
Where does https://www.zhongdeyitools.com deliver?
We offer worldwide shipping. However, due to international trading agreements and restrictions, https://www.zhongdeyitools.com must adhere to some specific shipping restrictions and parcels cannot be dispatched to the following countries: North Korea, Iran, Cuba, Syria, Sudan, South Sudan (in part), Venezuela (in part), Myanmar (in part). Customers in these countries wishing to purchase https://www.zhongdeyitools.com must arrange for their shipment to be delivered outside of these countries.
Returns and exchanges
Products sold are not eligible for return or exchange except for quality issues. If you believe your product has a quality problem, please contact us via email: liiiilyyyy1111@gmail.com or jenniehhhxxx@gmail.com and provide photos and videos demonstrating the defect and we will replace the product immediately.
How long does it take to process a refund?
Generally, if your refund is due to an eligible return and the item has been received and inspected by us, it usually takes 3 to 5 business days to process the refund.
